Orocco Pier is owned and operated by Renaissance Ecosse Ltd, 17 High Street, South Queensferry, EH30 9PP. If you have any questions about our policy or how your information is used, please contact us on 0131 331 1298 or email us at info@oroccopier.co.uk

Our Customer Privacy Notice explains what information we collect about you, how we obtain it, what we do with it plus, your rights around it.

Data Collection and Retention

If you make a reservation, correspond with us, leave feedback, post a review or use our Wi-Fi provider, we collect your information. We will only keep the information for as long as is necessary.

If you visit our website or engage with us online, our cookies will capture your IP address, your location and how you have used the website if browser setting or permissions allows for this.

We also keep your data to provide a service to you and for any legal, tax or accounting purposes.

Information collected

Identity information such as name, marital status, gender and date of birth.

Contact information such as postal addresses, email addresses and contact numbers.

Special requests and comments on bookings and reservations.

Financial information such as payments and card details.

Transaction information such as payments and billing history.

If your identity, contact or payment information changes it is important you let us know so we can update our systems accordingly and our service to you is not compromised.

Marketing – your preferences in receiving information from us

We take your information to communicate with you, check your identity, take payment and provide products and services.

We may receive information about you from other sources, for example when someone buys a voucher. We will only use this data for posting out your voucher.

Legitimate interest

We may use your data for legal and compliance purposes. From time to time, we may use them for developing new products and services and for informing you about them.

We may retain communications from you for staff training, quality improvement and establishing facts.

If you post comments on online or across other media, we may capture the information, contact you and use it to improve our products and services.

From time to time, we may send you details of offers tailored to your perceived preferences if, you give us permission to do so.

Legal compliance

For safety and security purposes we record CCTV on and around our premises.

We may use other organisations to check the validity of your payment cards.

We may be required to share your data with a government agency or law enforcement for legal, compliance, regulatory or investigative purposes.

If you are involved in an accident or incident, we will record your details in an accident book to comply with health and safety regulations.

You have the absolute right to opt out of marketing material being sent to you by unsubscribing from them.

If you wish your details to be removed from any of our booking and reservations systems please contact us at info@oroccopier.co.uk

This is the Cookie Policy for Orocco Pier, accessible from oroccopier.co.uk

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. This Cookies Policy was created with the help of the Cookies Policy Generator.

The Cookies We Set

• Forms related cookies

  When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

  For more information on Google Analytics cookies, see the official Google Analytics page.

• We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

For more general information on cookies, please read the Cookies Policy article.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

• Email: info@oroccopier.co.uk